Privacy Policy

Please peruse this Privacy Policy before you avail of any services from us. This Privacy Policy shall be updated from time to time and to keep you in the loop with our methods of using your information and protecting your privacy.

Chilo Private Limited,  A sole proprietorship firm by Sakshi Rajesh Tekriwal, incorporated under The Indian Partnership Act,1932 with its registered office at No.2, Jhalupara, Cantonment, Shillong, Meghalaya - 793002 (“Company”, "We", "us", "our" and terms of the similar meaning) is committed to protecting your privacy. Privacy Policy shall apply to all our users, delivery partners, and vendors (as defined in the Terms And Conditions) who shall together hereinafter be referred to as “you”, “your” or “yourself”.

The Company has adopted this Privacy Policy to intend the method in which personal data and other information is accumulated, acquired, kept, sorted, revealed, relocated, reckoned with, and handled by the Company in correlation to your use of our Services (defined below) through the website www.chilo.in which shall hereinafter be referred to as a platform. The Platform may contain links to other websites. This Privacy Policy does not apply to any data or information that is collected or provided by you to a third-party through the platform, and any third-party websites that you access or use in correspondence with the services offered on the platform. The company is and shall not be liable as it has no control over the exercise and information of any such third party website.

Please read the Privacy Policy meticulously before operating or enrolling on the platform or obtaining any data, material, information, or benefiting any services through the Platform. By clicking on the “I accept” button on the landing page, you accept this Privacy Policy and agree to be legally bound by the same. If you do not agree to the Privacy Policy, please do not operate or use the Platform.

This Privacy Policy is incorporated into and subject to our Terms And Conditions and shall be read congruously and in synchrony with the Terms. In the event of any conflict between the Terms and this Privacy Policy, the provisions of the Terms shall supersede the Privacy Policy. All capitalized terms not defined under this Privacy Policy shall have the meaning ascribed to it under the applicable Terms.

Please feel free to direct any questions or concerns regarding this Privacy Policy by contacting us through this Platform or by writing to us at chiloindia@gmail.com 

1. Statement Of Privacy

Your information is accumulated and processed in accordance with the terms and conditions of this Privacy Policy.

 

2. Collection Of Information

2.1.1 In order to provide our services and elevate the user experiences, the company accumulates information and data about you from two origins: (i) information you positively and willingly give to us; and (ii) information which is automatically accumulated when you use any of our services or visit the platform.

2.1.2 Information you provide us: In order to dispense our full range of services, We may collect the following types of information from you,  including but not limited to: your name, gender, email address, mobile and/or telephone numbers, service address, date of birth, profile picture, contact details of people you refer to our services and other information about the service address that you give us, the information provided by you while initiating and running a task, including, without limitation: search words, location, products or services being sought, reviews, rating, order details and history, pictures of items ordered or for which a task is run and all chat history, etc. We may further collect medical information in the form of medical prescriptions or other similar such documents from you, depending on the nature of product or service sought through the Platform, to initiate a transaction on the Platform, and share such information on a need to know basis and upon request with the Merchants selling/providing such product or services to you. We may ask you to provide additional information about yourself on an optional basis. We may ask you for certain financial information, including credit card account data or other payment method data, to process payments for some of our Services. We currently do not store any financial information provided to us. We may also enable features that require our access to your address book, calendar, photo gallery, etc. If you sign up as a Merchant or Delivery Partner, We may also collect location details, copies of government-issued identification documents, statutory registrations, other KYC details, call, and SMS details. Additionally, if you are a Delivery Partner, We may also collect certain health-related declarations (including body temperature, symptoms such as fever, cough, cold, and other health conditions). We may also collect the information for a third party as provided by you pursuant to a referral program on the Platform(such as name, contact details, etc). We may also ask you to provide any other personal information which you give us in connection while booking a service or is relevant to customer surveys and/or offers available on the Platform. All such information shall be collectively referred to as “Personal Information”.

2.1.3 Non-Personal Information: When you visit the Platform, We may collect certain non-personal information such as your internet protocol address, operating system, internet service provider, aggregate user data, browser type, software and hardware attributes, pages you request, number of clicks, search history and result selected, active seconds or minutes on the Platform, frequency of your visit to the Platform, the date and time of your visit to Platform or use of the Services and cookie information, etc. This type of information does not identify you personally.

2.1.4 Automatic Information: We receive and store certain types of information whenever you access our Platform. We use "cookies" (a small file containing a string of characters that uniquely identifies your browser) and We obtain certain types of information when your web browser accesses the Platform. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, information about your internet connection, and web beacon information. We use cookies primarily for user authentication but may also use them to improve the quality of our Services by storing user preferences and tracking user trends. Further, the Company may also collect information about your preference and settings such as time zone and language, your searches, and the results you selected from the searches.

2.1.5 Device: When and if you download and/or use our Platform through your device, We may receive information about your location and your device, including a unique identifier number for your device, device model, operating systems, versions, software, file names, advertisement identifiers, and mobile network information. We may use this information to provide you with location-based Services including but not limited to search results and other personalized content. When you use the Platform through the telecommunication device, we collect your location data. If you permit the Platform to access your location through the permission system used by your mobile operating system, We may also collect the precise location of your device when the App is running in the foreground or background. We may also derive your approximate location from your IP address.

2.1.6 User communications: When you send emails or other communications to us, We may retain those communications in order to process your inquiries, respond to your requests, and improve our Services.

2.1.7 Other Parties: We may receive information about you from third parties, such as other users, partners, our affiliated companies, or an analytics solution provider (which may contain information about screens visited and interaction patterns such as screen actions, gestures, taps, scrolls, etc). We may also receive information about you if you use any of the other websites/apps We operate or the other services we provide. If you are a Merchant, Delivery Partner, We may, additionally record your calls with us for the Services provided using the Platform, SMS details, receive feedback, and rating from other users.

2.2 On receiving personal information about our users, you no longer remain anonymous to us. We may use this information to do internal research on our demographics, interests, and behaviour to better understand, protect, and serve you better. This information is compiled and analyzed on an aggregated basis and in a manner that does not personally identify you. We indicate fields that are mandatorily required to be filled and fields that are optional. you may decide whether or not to provide such information to us.

2.3 you may choose not to provide us with any Personal Information or information as required to complete your tasks/transactions initiated on your Platform. If We do not receive information required for your tasks, a Delivery Partner or Merchant may choose not to complete your task/transaction initiated on the Platform

 

3. Additional Information

We may collect information with your permission when you use our services in the following common divisions:

3.1 Address Book: We will need access to the address book on your device for running certain features. Only if you permit us to access your address book, We may store names and contact information to facilitate certain service features on the platform.

3.2 Transactional Information: We accumulate transactional details related to your use of the platform, including the type of service requested, date and time the service was provided, amount charged, and other transactional related details. Further, We may also collect names, telephone numbers, and addresses of third parties who are not registered on the platform for the limited purpose of completing the transaction initiated by you on the platform. 

 

4. Use Of Personal Information

4.1 The information collected by us through our platform may be used inter alia for the following purposes:

(a) To allow you to use Services on the platform and to carry out our obligations arising from any contracts between you and us.

(b) To allow you to undertake or initiate any transactions on the platform

(c) For internal record keeping of the Company

(d) To improve our services

(e) To improve your usage of the Platform, to manage your account, etc

(f) To process payments with respect to transactions initiated on the Platform;

(g) To respond to your comments, reviews, and questions and provide better Service;

(h) To communicate important notices or changes to the Services provided by Company on the Platform, use of the Platform and the terms/policies which govern the relationship between you and the Company;

(i) For internal purposes of the Company such as enhancing the security of the Platform, auditing, testing, troubleshooting, data analysis and research conducted either indirectly/directly by Company;

(j) For promotion and marketing purposes by Company;

(k) To track the order status, processing, and delivery as applicable to you;

(l) For collating your feedback, providing offers, doing surveys, and conducting research on our user base for usage and improvement of Services;

(m) For any other purposes with your consent.

4.2 From time to time, we may use your information to customize, develop, improve the Platform according to your interests

4.3 We may use personal information to resolve disputes that may arise with the use of our services on the Platform, help promote a safe service to you on the Platform, measure consumer interest in our services, customize your experience, detect and protect us against error, fraud, and other illegal activity, enforce our terms and conditions.

4.4 We identify and use your IP address to help diagnose problems with our server and to administer our Platform. your IP address is also used to help identify you and to gather broad demographic information

4.5 We shall be entitled to retain your Personal Information for such duration as may be required for the purposes specified hereunder and shall be used us only in consonance with this Privacy Policy

 

5. Sharing Of Personal Information

5.1 We share your information with third parties and third-party service providers, promotion and marketing partners, consultants, research firms, business partners including merchants, vendors or insurance service providers, for supporting our business, to carry out your service requests, and fulfill such service requests.

5.2 We may also share your information with third-party payment service providers like payment gateways, payment aggregators, and other payment service providers for the purpose of fulfilling Services to you.

5.3 We may disclose your personal information if required to do so by law or when We believe that such disclosure is appropriate to comply with the law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

5.4 Company may need to disclose your information, to (i) protect and defend the rights or property of the Company, including to enforce our agreements, policies, and Terms and; (ii) protect the personal safety of you, the Company, its members and employees, or any person, in an emergency; and (iv) protect Company from incurring any legal liability. In such an event Company shall be under no obligation to specifically inform you or seek your approval or consent.

5.5 Any content or personal information that you share or upload on any current or future publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available and can be viewed by others.

5.6 If you provide a mobile phone number and/or e-mail address, the Company or other parties registered on the Platform may call you or send you communications in relation to your use of the Platform or your any transaction initiated by you on the Platform. We and our affiliates will share/transfer some or all of the collected information (personal or otherwise) with another business entity should We (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of the business, in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding. Should such a transaction occur, that other business entity (or the new combined entity) will be contractually bound to comply with the terms of this Privacy Policy.

5.7 We do not disclose personal information about identifiable individuals to advertisers, but We may provide them with aggregate and/or anonymized information about you and other registered users, Delivery Partner, Merchants to help advertisers reach the kind of audience they want to target. We may make use of the information We have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

 

6. Transparency And Choice

6.1 Your acknowledgment. All information disclosed by you shall be deemed to be disclosed willingly and without any force. No liability pertaining to the authenticity/genuineness/misrepresentation/fraud/negligence, etc. of the information disclosed shall lie on the company nor will the company in any way be responsible to verify any information obtained from you.

6.2 Withdraw consent. you may choose to withdraw your consent provided hereunder at any point in time. Such withdrawal of the consent must be sent in writing to chiloindia@gmail.com  In case you do not provide or later withdraw your consent, we reserve the option to not allow you to undertake any transaction on the platform or access the Service available on the platform for which the said information was sought on the platform. However, if you are a part of any on-going transaction on the platform, We reserve the right to retain all your information until the completion of the transaction. Further, you acknowledge and agree that in case of such withdrawal of your consent, the Company reserves the right to store your information in an anonymized form such that the information stored will not be attributable to you or identify you in any manner whatsoever. The Company shall complete the anonymizing the data within 30 days from the date of withdrawal of consent.

6.3 Rectification: you represent and warrant that any and all information, including but not limited to your personal information is absolutely correct and complete in all aspects. you further undertake to immediately update any change or variation of your personal information on the platform by sending us a request in writing to chiloindia@gmail.com to rectify or update your account. Once you send us an email, you agree to comply with the instructions as may be provided/communicated by us.

 

7. Information Safety

All information is protected and kept on servers, which are secured with passwords and pins to ensure no unauthorized human or machine has access to it. Once your information is in our possession we adhere to strict protection guidelines, securing it against unauthorized access. Company shall take reasonable steps to help save your rights of privacy and your information (personal or otherwise) in an effort to prevent the loss, misuse, unauthorized access, disclosure, changes, or destruction of such information, in compliance with the applicable laws. you expressly consent to the sharing of your information with third-party service providers, including vendors, merchants, insurance agents and insurers, promotion and marketing partners, consultants, research firms, business partners, financial service providers, payment gateways, to process payments and manage payment card information. The company does not itself store your payment card account information and does not have direct control over or responsibility for your payment card account information. Hence, Company cannot guarantee that transmissions of your payment card account information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Company or Company’s third-party service providers. Company assumes no liability or responsibility for disclosure of your information due to any reason, including but not limited to errors in transmission, unauthorized third-party access, or other causes beyond its control. Although we shall try our best to protect your data we cannot take any guarantee for the security of your data transmitted through the platform. you play an important role in keeping your personal information secure. you shall not share your user name, password, or other security information for your account with anyone.

 

8. Public Posts

You may give your feedback, reviews, comments if the platform allows you. your use of the Platform and/or in relation to any transactions on the Platform on any portion of the Platform that is publicly viewable (“Posts”). In such an event, the Company shall have an unconditional right to remove and delete any Post or such part of the Post that, in the sole opinion of the Company, does not comply with the conditions in the applicable Terms of use or applicable law. All Posts shall be publicly accessible and visible to all users of the Platform. Company reserves the right to use, reproduce and share such Posts for any purpose at its discretion. If you delete your Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by other users.

 

9. Complaints

In case of any discontent in accordance to the platform, prior to seeking any other alternative you shall first file a formal complaint with the customer service of the company. The complaints can be filed at chiloindia@gmail.com, and upon filing a complaint you accept to dispense full support to the customer service team with equitable information. The conclusion of the company on the complaints shall be final and you accept to be bound by the same.

 

10. Changes To Our Privacy Policy

We secure the unconditional right to alter, improve, add on, or subtract any portions of this privacy policy at any given time, without specifically notifying you of such changes. Any changes or updates will be effective immediately. you should review this privacy policy from time to time and you can  establish if alterations have been made by viewing the “Last Updated”. If we make any important alterations we will undertake to dispense you with adequate notice of such alterations , such as via noticeable announcement on the platform or to your email address and where required by applicable law, we will obtain your consent. your acceptance of the amended privacy policy or your continued use of our services after we issue or dispense a notice about our alterations to this policy shall signify your consent to such alterations and agreement to be legally bound by the same.

 

11. Grievances

If you have any grievances relating to the Privacy Policy, please inform us within the 24 hours of occurrence of the instance through which the grievance has arisen, by writing an email to the grievance officer at chiloindia@gmail.com